CARRIAGE TERMS

Welcome to lunettegarland.shop. To help you understand the order delivery process, please carefully read the following shipping policy. This policy applies to all products purchased through lunettegarland.shop.

Due to ongoing losses and rising operating costs, we have decided to gradually wind down operations and clear out existing inventory. The children’s furniture products currently sold on the site—such as toy storage bins—are from existing stock; once sold out, they will not be restocked. Although we are in an inventory clearance phase, we remain committed to carefully processing every order in accordance with this policy to ensure successful delivery.

I. Shipping Regions

All orders are shipped from a warehouse in the United States. We currently offer delivery services only within the U.S. and do not support international shipping.

II. Order Processing Time

Order processing time: Same day (within 1 business day).

Orders enter the processing stage only after successful payment and verification of information.

Processing times may be slightly delayed during weekends, holidays, or special circumstances; however, we will arrange shipment as soon as possible.

III. Shipping Time

Standard shipping time: 2 business days.

Shipping time is calculated from the moment the order is dispatched and does not include order processing time.

Delivery times may be extended due to severe weather, natural disasters, carrier delays, or other force majeure events.

IV. Order Tracking

Once the order has shipped, if tracking services are available, you can check the delivery status and monitor the package’s progress using the order information provided on the website.

V. Delivery Instructions

Please ensure that the shipping address, recipient’s name, and contact phone number you provide are accurate. If delivery fails, is delayed, or the package is returned due to incorrect information, the customer may be responsible for any resulting additional costs or consequences.

VI. Returns and Refunds

Return request period: You may request a return within 30 days of receiving the product, provided the item meets the criteria outlined in our refund policy.

Refund processing time: Once the return is approved and the item is received, we will process the refund within 3 business days. The actual time it takes for funds to appear in your account may vary depending on the processing speed of your payment provider or issuing bank.

VII. Policy Updates

lunettegarland.shop reserves the right to update or adjust this shipping policy based on actual operational circumstances. In the event of a policy change, the latest version will be published on the website and take effect immediately. By continuing to use the website or placing an order, you agree to abide by the updated shipping policy.