REFUND POLICY

Welcome to lunettegarland.shop. We hope you are satisfied with your purchase. To ensure a positive shopping experience, please read this refund policy carefully before requesting a return or refund. This policy applies to all products purchased through lunettegarland.shop.

Due to ongoing losses and rising operating costs, we have decided to gradually wind down operations and clear out existing inventory. The children’s furniture products currently sold on the site—such as toy storage bins—are stock items that will not be restocked once sold out. Despite this clearance phase, we remain committed to processing eligible return and refund requests in accordance with this policy to safeguard your consumer rights.

I. Order Processing

Order processing time: Same day (within 1 business day).

Processing begins immediately after successful payment; please carefully verify product details and shipping information before placing your order.

II. Return Policy

You may request a return within 30 days of receiving the product, provided the following conditions are met:

The product is in normal condition and free from damage caused by misuse or mishandling;

Accessories, attachments, and packaging are kept intact as much as possible;

Valid order information or proof of purchase can be provided;

The product meets the return criteria published on the website.

Returns may not be accepted in the following cases:

Requests made beyond the 30-day return window;

Damage caused by human error, misuse, or improper storage;

Conditions that significantly affect the product’s resaleability;

Products excluded from return policies by law or regulation.

III. Return Application Process

Submit a return request within the eligible period;

Once the request is approved and eligibility confirmed, ship the product back following the instructions provided on the website;

We will arrange the refund after receiving and inspecting the returned product.

IV. Refund Processing Time

Once approved, refunds will be processed within 3 business days.

Refunds will be issued to your payment account via the original payment method.

The actual time it takes for funds to appear in your account may vary depending on the processing speed of your bank or payment provider.

V. Shipping Information

Orders are processed on the same day and shipped from our US warehouse; the standard shipping time is 2 business days. Extended delivery times caused by force majeure, logistics carrier delays, or other exceptional circumstances do not constitute direct grounds for a refund; however, we will actively assist in tracking the shipment status and provide necessary support.

VI. Refund Details

The refund amount is limited to the actual payment made for items that meet the refund criteria. If the order involved discounts, promotional offers, or other special activities, the refund amount will be calculated based on the actual amount paid. We will promptly process refund requests that meet the eligibility criteria in accordance with this policy.

VII. Policy Updates

lunettegarland.shop reserves the right to update this refund policy in accordance with laws, regulations, or actual operational requirements. The latest version will take effect immediately upon publication on the website; continued use of the website or purchase of products constitutes your agreement to abide by the updated refund policy.