FAQ

Welcome to lunettegarland.shop. To help you better understand our products and services, we have compiled the following frequently asked questions and answers. If you cannot find the information you need, please contact us using the details provided on the website.

1. Why is the site holding a clearance sale?

Due to ongoing losses and rising operating costs, lunettegarland.shop has decided to gradually wind down operations and clear out existing inventory. Current sales—such as children’s furniture and toy storage bins—are limited to stock on hand; items will not be restocked once sold out.

2. Can I still purchase clearance items?

Yes. You can place orders for any items listed as available on the site. We will fulfill orders in accordance with our published policies regarding order processing, shipping, and after-sales service.

3. Will items be restocked after selling out?

No. This is an inventory clearance sale; items are available only while supplies last and will not be restocked or relisted.

4. How soon is an order processed after being placed?

Once payment is successfully completed, we will review, prepare, and ship the order according to our standard procedures. Please wait patiently for order status updates.

5. Can I cancel my order?

If the order has not yet entered the shipping process, you may submit a cancellation request as soon as possible, and we will assist you based on the order’s processing status. If the order has already shipped, you must follow the website’s return policy procedures.

6. Can I request a return or exchange after receiving the goods?

Yes. Items that meet the criteria of our refund policy may be returned or exchanged within the specified timeframe. Please refer to the refund policy page on our website for details regarding eligibility, procedures, and processing methods.

7. How can I contact customer service?

If you have any questions regarding products, orders, shipping, or after-sales service, please contact us via the methods listed on the website. Providing your order number and relevant details will help us assist you more efficiently.

8. How are products priced and billed?

All products sold on lunettegarland.shop are settled via a **one-time purchase** model. Customers make a single payment at the time of ordering; there are no subscription services, automatic renewals, recurring charges, or periodic membership fees involved. We will not charge your payment account again unless you voluntarily place another order for other products.